Here is an example mini case:
John Rakow, head of theunderwriter department at Frankem Insurance, has been swamped over the lastyears with complaints from customers.
About 30% of the customers think that the time it takes to process aninsurance application is too long. The situation is getting even more delicate as he has learned that some insuranceagents do not want to recommend Frankem services (even though their prices arecompetitive) because their smaller competitors are able to respond faster. John is presenting his case to Alice Smithfor a third time. Alice is in charge ofmaking personnel decisions. John thinksthat he needs to increase his department’s personnel by at least 35% to copewith the current demand. Alice clearlyunderstands John’s concerns but she has made some projections and according toher calculations, the expected benefits do not justify hiring moreunderwriters. She feels that thedepartment will increase expenses without a good return on investment. Both want the business to be successful, buta creative solution is needed to ensure that objective. Can you help John and Alice?
About 30% of the customers think that the time it takes to process aninsurance application is too long. The situation is getting even more delicate as he has learned that some insuranceagents do not want to recommend Frankem services (even though their prices arecompetitive) because their smaller competitors are able to respond faster. John is presenting his case to Alice Smithfor a third time. Alice is in charge ofmaking personnel decisions. John thinksthat he needs to increase his department’s personnel by at least 35% to copewith the current demand. Alice clearlyunderstands John’s concerns but she has made some projections and according toher calculations, the expected benefits do not justify hiring moreunderwriters. She feels that thedepartment will increase expenses without a good return on investment. Both want the business to be successful, buta creative solution is needed to ensure that objective. Can you help John and Alice?
And here is an example of one of Danilo's math problems put in diagram form: Download Goodness of fit test.
